Privacy Policy

Privacy Policy

Thank you for trusting Evlante to be responsible for your personal data. We respect your privacy and are committed to protecting your personal data.

This privacy policy (policy) applies to all processing of personal data undertaken by Evlante (other than processing of personal information in the context of recruitment and employment, which is dealt with under separate internal policies) including when you interact with us as one of our suppliers, hosts or chargees (or as an employee or representative of same), visit our premises, or visit or use our website (regardless of where you visit it from https://www.evlante.com/ (our website) and the software services available through it, including downloadable software applications such as our Evlante community-powered EV charger-sharing network (the App), which you may download, access and use on your mobile device. We describe the Software Services or functionality offered by the App and website collectively in this policy as the software services.

Any data that we collect through our website or generally when providing you with our other services shall be known as the “Customer Data”, and any data collected specifically through the App (or any browser-based interface for accessing the App) is known as the “Evlante Data”.

For the purpose of this privacy policy, a user (a user) means any individual using our website or App (including to find out more about the cleaner, greener future that we stand by, learn about EV charging solutions, register as an owner of an EV charger who wishes to monetise their charger (a host); or to find a spot to charge their own electric car (a chargee).

Our websites and Services may include links to third-party websites, widgets, plug-ins and applications (including various social media platforms). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Typically, when you sign up to use the Software Services as a user, or when using the Software Services, you may be asked to provide information about yourself, including your full name and email address, address, telephone and/or mobile phone number, username and password, alongside other non-personal details. You have the flexibility to log in using either your social media accounts (like Google) or your email address. For clarity, as noted in our terms, while we take certain measures to verify the identities of our users, we do not conduct exhaustive background checks and we cannot assume liability for such verification. The App functions as an online marketplace, relying on mutual trust between chargees and hosts.

Additionally, you may be required to upload photos of the charging location and electricity meter photos before and after charging, which enables Users to verify EV charger usage more effectively (these photos may contain personal data to the extent your meter point reference number is captured in them or other personal details).

When you sign up as a host, we will also ask you to share details of any relevant address at which you own an EV charger with us.

You may also provide personal data when you report any technical or service issues in relation to our Software Services, including relevant notes about any issues and how we responded to resolve these, as well as details of any payments you have made via our Software Services.

Where you pay for the Software Services, these payments will be made by credit card through a third-party payment processor whose terms and conditions and privacy policy you will be required to accept in order to use our website.

Your financial details will be collected and held by the third-party payment processor. We will not collect or hold your financial details but we will obtain details of your third party payment processor username and other details such as your name, email address and/or telephone number and address.

We use certain technical services to gather technical data online whenever you use our website (as a visitor) including information about your device and your visits to our website such as your IP address, geographical location, browser type, referral source, internet service provider (ISP), clickstream data, browser type and language, time zone, length of visit and pages viewed, date or time stamps weblogs and other communication data.

We also use certain technical services to gather certain technical and usage data whenever you use the App, including device, content and usage data, as well as a unique device ID. When using the App on an Apple device / IoS, we may also collect information on other applications you are using on your mobile device at the same time as using the App, unless you’ve disabled that feature.

Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time.

If you do consent to this use of your data, we will use location data sent from your Apple or Android device while you are using the App. For instance, if you are using the App as a chargee, your GPS location will be used to track your exact location in order to recommend charge points near you.

By turning on location services, you consent to our and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries in order to provide and improve location-based services.

We do not intentionally collect sensitive personal data or special category data (including details about your race or ethnicity, religious or philosophical beliefs, medical information, sex life, sexual orientation, political opinions, trade union membership, genetic and biometric data, social security numbers).

Nor do we collect any information about criminal convictions and offences. As noted above, the relevant terms of use applicable to both chargees and hosts include restrictions on any of our users using the Software Services to collect such data (or financial information) but as noted we do not proactively monitor this and cannot be held responsible where our users breach these restrictions.

We maintain multiple contact lists (with email addresses and other information) to allow us to communicate with individuals who do business with us or who have expressed an interest in our Software Services. We may use your identity, contact, technical, usage, and profile data to form a view of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing).